Shipping policy

At Khevia, we work hard to process and ship orders as quickly and reliably as possible.

Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During periods of high demand, promotions, and holidays, processing times may take up to 5 business days. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Shipping and Delivery Timeframes

Once an order has been processed and shipped, delivery times may vary based on the shipping method selected and the destination.

Estimated delivery times:

  • Standard Shipping (US): 5-7 business days after shipment
  • Standard Shipping (International): 10-14 business days after shipment

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.

Free Shipping

Free US shipping is included on all multi-bottle bundles.

Shipping Notifications and Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24-48 hours to appear after shipment.

Shipping Delays

While we aim to meet estimated delivery timelines shown on our product pages, delays may occasionally occur. Khevia is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control.

Subscription Orders

Subscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause, or cancel subscriptions at any time through their customer portal or by emailing info@khevia.com.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.

Questions and Support

If you have questions about your shipment, please contact our customer support team at info@khevia.com or call us at +1 (800) 555-0167 and we'll be happy to assist.